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Fulsome praise for departing CfH boss

Tags: BT   CfH   Choose and Book   EPR   Granger   HIS   iS   London   LSP   N3   Network   NPfIT   PACS   Prescribing   Strategic  

18 Jun 2007

The news that Richard Granger is to leave Connecting for Health and the helm of the NHS IT Programme later this year has elicited a clutch of glowing tributes from some of the most senior industry and NHS executives he has worked with over the past five years.

Over the weekend Granger received effusive praise and statements of regret about his departure from NHS and industry leaders, forwarded to EHI by Connecting for Health's communications team.

EHI readers commenting on site have also been sharing their thoughts, some pointing out that despite undoubted achievements on infrastructure, PACS and introduction of systems like Choose and Book the core NPfIT objective of delivering integrated shared electronic patient records remains unrealised.

Guy Hains, head of Computer Sciences Corporation, Europe, prime contractor for three of England's five NPfIT clusters, said: "Richard Granger has brought 'big thinking' to the challenge and relentlessly pushed for pace in delivery from all quarters. The approach has been one of confronting the issues and then applying 24-hour commitment to getting progress."

Ben Verwaayen, chief executive of BT, said: "Richard Granger has been instrumental in delivering a series of reforms which will benefit everyone who uses the NHS. He has been a tireless leader and a valued partner. He has shown vision and true determination. I wish him every success in the future".

Patrick O'Connell of BT Health, LSP in London and responsible for the N3 network and NHS Spine, added: "Richard's focus, tenacity and commitment have delivered real benefits to patients and the NHS. Hundreds of thousands of people are already benefiting from the NPfIT every day, and the foundation is now in place to put English medicine online."

Broadcaster and writer on health service issues Roy Lilley was even more generous, comparing Granger to the greatest of British engineering giants: "Richard Granger has been engaged on work of Brunel proportions. It is the single most important development in the modern NHS - bar none." Lilley went on to say that Granger "has confounded his critics and revolutionised procurement."

Andrew Haw, IT director at University Hospital Birmingham NHS Trust, was also generous in his praise: "Many commentators think the guy is ruthless and uncompromising. And no doubt sometimes he is. But is also a man of huge personal integrity and he has earned the loyalty and respect that he clearly now enjoys, not just from the CFH people but also a large number of NHS IT people, managers and the suppliers."

Haw, who led his trust's successful implementation of a new patient administration system under the NHS IT programme, said Granger will be "sorely missed."

Another perspective was provided to EHI by Murray Bywater, head of Silicon Bridge Research who said Richard Granger had had a very significant impact on healthcare IT, but said the impact had resembled a proverbial "curate's egg."

"He has raised the priority of healthcare IT and succeeded in getting a significant amount of money on the table that his predecessors didn't." The big success in delivery, Bywater said, was delivering a refresh of the "old NHSIA infrastructure projects, including N3, ETP, Choose and Book, PACS and enterprise-wide agreements."

However, against this he said was the huge debit on his record was on the lack of delivery of electronic patient records (EPR) and hospital electronic prescribing systems, central elements of the Care Records Service that billion pound contracts were awarded for. "Acute EPR and electronic prescribing have really gone nowhere since Frank Burns' strategy in 1997, it's been 10 lost years."

Bywater concluded: "Its now down to the NHS to drive forward strategic goals of the national programme on EPRs and integration, and NLOP [the NPfIT Local Ownership programme] has to be used to achieve this."

Link

Granger to leave in transition by end of 2007

© 2007 E-HEALTH-MEDIA LTD. ALL RIGHTS RESERVED.

Readers Comments
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Readers Comments

1

timing is everything...

18 Jun 07 18:54

One notable non-contributer to the avalanch of (very faint) praise for the soon-to-be-ex CEO has to be one Mr G Brown, enthusiastic friend of ETP and rather less than enamoured of GPs.

What do we think the future shape of NPfIT now? and wither GPSoC?


2

Dancing in the Surgeries!

18 Jun 07 19:40

I didn't notice any actual clincians or users in that list of "fulsome praisers". At this surgery, several of the staff are dancing with joy at the news!


3

Surely not?

nhstechie@btinternet.com

19 Jun 07 00:03

Perhaps the biggest single mistake RG made was in imposing and enforcing the draconian "non-disclosure agreement" which effectively silenced anyone involved with NPfIT who was informed and generally supportive of his own efforts. This in the mistaken belief that you could engage with over a million stakeholders through one small communications team run by people with apparantly almost no knowledge of the NHS in general and Informatics in particular.

The last minute withdrawal of most if not all CfH speakers from this year's HC2007 conference was utterly counter-productive. I can only hope and pray that Philip Hunt puts into place someone who understands that dialogue by definition involves two-way communication. I will believe that when the majority of contributors like myself to EHI don't have to hide behind pseudonyms or anonymity.

I may not agree with all her opinions, but I would single out Dr Mary Hawkin for praise for her refusal to be daunted by the CfH publicity machine.

(post edited by EHI)


4

Faint praise indeed

20 Jun 07 09:39

10 lost years, was that worth the billions of investment, and a salary greater than the Prime Minister ?

They dont get blamed, but the SHAs and old District Health Authorities syphoning off the IfH monies was the reason that this Curate got this egg.


5

Departing CfH boss is a sad loss

20 Jun 07 18:53

Congrats to the whiners and whingers who have got what they wanted. Now we can all sit back and watch the CRS programme crumble into a myriad of half baked mini IT projects wasting tax payers money (if Gordon Brown does not pull all the funding of course). Who will be the looser? The patients of course, maybe those whingers and whiners will contemplate that while they watch health care in this country slip down to third world standards, perhaps they could file some of their beloved paper to pass the time!

Special mention goes to CfH and to the Dept of Health for the lack of bottle and allowing them selves to be bulied by the medical profession once again.

Goodbye Richard thanks for trying


6

Departing CfH boss not a loss

22 Jun 07 10:09

Don't blame whingers.

what has been lost is - The billions spent on the NPfIT grand vision, and the money returned to treasury because of the vaporware promises,

- the opportunities lost to do incremental good on the ground,

- the many enthusiastic clinicians I know whose engagement has been crushed by attendance at long meetings with no sensible delivery from CfH, and who have given up.

- the small suppliers, flexible, innovative and who have had to give up because they had no massive superstructure to field the paperwork.

- the NHS IT professionals who were intially totally ignored, and ridiculed, but those that have survived are now the ones being looked on to pull CfH out of the mess.

I don't think CfH and DoH have been bullied and blamed enough for their interference, incompetence, and the obvious course this programme has taken. All pitfalls well documented in Tony Collins book Crash, shame it appears they didn't read it first.


7

'Special mention' indeed

22 Jun 07 16:59

The poster of 'Departing CfH boss is a sad loss' seems to think that RG and CfH are champions of the patient against the evil forces of independently-thinking trusts and intransigent medical professionals.

As a system designer I design (when allowed) systems which fulfil the needs of the users, which are in this case medical professionals - not politicians or bureaucrats.

Perhaps some perspective has been lost? Personally I would vote the medical professionals as champions of the patient every time.

(Post edited by E-Health Insider)


8

The NHS leadership team

mary.hawking@nhs.net

22 Jun 07 20:48

I was checking the DH website before commenting, to see whether Richard Granger's resignation had produced any official comment as yet. It hasn't, but I did come across a new publication:- http://www.nhsleadershipteam.org.uk/theweek.pdf which introduces the NHS Leadership Team. I found it interesting and depressing - and there may be more change on the way than we had suspected.. I only recognized 2 names: David Nicholson and Richard Granger. The commercial director is a new recruit from UnitedHealth, and it is hard to tell from the information given how long the other members have been in post: their blurbs all give the impression that they intend to make changes to the NHS through their departments. Thinking of Richard Granger, I remember first meeting him at the PHCSG summer conference in 2002. At that time, most of us were hoping that this massive injection of ring-fenced money and the upgrading of the infrastructure would bring hospital records up to the standards we take for granted in general practice. Some of the infrastructure upgrades have been delivered: some programmes, such as PACS, which were not included, have been delivered. Unfortunately, for various reasons, the model adopted has not delivered one of the core programmes - a working Hospital EPR. A great shame, really - and I may be doing the leadership team an injustice, but none of them would appear to have the qualifications or attitudes to drive forwards a programme to deliver IT, however that programme is administered.


9

NHS Leaders

27 Jun 07 00:02

Apart from RG and DN, some of them look familiar ...

Mark Britnell - ex CEO at UHB ... a Nigel Crisp protege David Flory - ex SHA Chief Exec (NE somewhere) Christine Beasley - ex Modernisation Agency

Others less so ... Clare Chapman - ex. Tesco Chan Wheeler - last time I heard of him was in the Guardian.

When I Googled his name I came across this on a blog: http://ferretfancier.blogspot.com/2007/05/i-fcking-despair.html

Nuff said!

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