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Doctors repeat call for inquiry into CFH

14 Jul 2008

Doctors’ representatives have called for an independent inquiry into Connecting for Health and demanded that trusts be allowed to seek solutions directly from IT providers.

Dr David Wrede, consultant obstetrician and gynaecologist at Taunton and Somerset NHS Trust, told the BMA’s annual meeting that it was “Groundhog Day” for the representatives. He said the meeting passed a motion last year calling for an inquiry because of problems with the National Programme for IT (NPfIT) and a year later problems were still continuing and there had been no inquiry.

He cited problems including the Worthing trust chief executive’s claim that Cerner’s functionality was inferior, delays in start dates for the system at Barts and the London NHS Trust, and cancer care delays at Barts blamed on the Cerner system.

He added: “What we have experienced as clinicians is a system that’s very slow and difficult to get things done.”

Dr Wrede claimed the specification had not been properly considered and that a one size fit all approach was not right when trying to implement systems in hospitals as diverse as Weston General, St Barts and the Royal London. He said the NHS needed to understand what had gone wrong with NPfIT.

He added: “If you have an incident the size of this in a hospital I think someone fills in a form and puts a red stamp on it and something happens. As a clinician, as a future patient and as a taxpayer I want the truth known and lessons learned so it doesn’t happen again.”

Dr Wrede argued that, in the interim, trusts had to move forward and that individual trusts or small groups of trusts should work directly with the suppliers of systems.

He said: “We must give the trusts and the excellent people that work in the trusts the freedom to work with the IT suppliers and give us the systems we need.”

Dr Alan Russell, BMA council member, said he was concerned that too many local trusts were not good enough to be given responsibility for local implementation and that problems with Choose and Book were often caused by trusts.

He added: “There are too many trusts that take what’s put out nationally and change it and make it worse than it ever was.”

However Dr Wrede’s call for trusts to be given local autonomy on IT systems was backed by representatives.

Dr Wrede added: “There are plenty of trusts who can do this well. The RVI [Royal Victoria Infirmary] in Newcastle runs its own system, Burton runs its own system, Arrowe Park runs its own system, Nuneaton runs its own and they’ve run them since the mid-1990s. The individual trusts should take the responsibility and if they don’t know what to do they should turn to trusts that do and work in consortia. This has been proven to work.”

Fiona Barr

© 2008 E-HEALTH-MEDIA LTD. ALL RIGHTS RESERVED.

1

search "Cerner complaints"on engine of choice

cpoee1@yahoo.com

14 Jul 08 02:30

Dr. Wrede and the BMA members are to be commended for demanding an inquiry into this process that has been wrought with all sorts of flaws. .

When a process gets so off the track, there is usually a reason that goes beyond incompetence. For those readers interested in learning more about Cerner than what appears on their website and in their promotional materials, do a Google (or other engine) search on “Cerner complaints”. Happy reading! For those readers interested in a clinician’s sophisticated perspective on HIT, read BMJ 2004;328:1184 from Birmingham Heartlands and Solihull NHS Trust. Be persistent and godspeed.

Cepi


2

Complaints searches on Google

14 Jul 08 09:54

Just to temper the last comment any search for complaints on google for a large company like Cerner will give a vast number of hits. Cerner are not perfect but neither are most of the competition, often they are good in some areas and less good in others it depends which department you speak to. Hospitals just get used to working with and around the shortcomings of their particular solution, some departments get a better soluton than others dependant on the supplier choice.


3

FOR CLARIFICATION

14 Jul 08 20:09

For the sake of balance here is this the gynaecologist who some time ago was complaining about the inadequacies of the Cerner system - based on his use of a seperate gynaecology system?


4

Complaints searches on Google?

21 Jul 08 21:07

Doctor complaint - produces 7.27m hits on Google. I'm not sure this is a very scientific research tool!

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