Winning ways: details of all the shortlisted entries
The E-Health Insider Awards 2009 in association with BT received a record number of entries. Over a three day judging process, almost 200 submissions were whittled down to a shortlist for the nine categories on offer alongside the overall winner and Healthcare ICT Champion of the Year prizes.
Healthcare IM&T team of the year – sponsored by ASSIST
NHS Waltham Forest
RiO programme
An inclusive approach by the IM&T team at NHS Waltham Forest meant that clinical services took the lead in deciding how to use the new RiO system. Benefits include significantly improved patient records, a one-stop-shop appointment booking and referral system and reduced waiting times for patients.
NHS Lothian
Lothian TRAK PMS implementation programme
NHS Lothian has successfully implemented one of the largest EPR projects in the UK. As with all IT projects, there were delays and unforeseen problems, but the small, multidisciplinary TRAK programme team ensured that they always did things ‘with people rather than to them’ and adopted a flexible approach without losing sight of the overall goals and deadlines.
Sussex Partnership NHS Foundation Trust
Implementation of a Clinical Information System
The Sussex Partnership NHS Trust IM&T team has been responsible for delivering a raft of IT initiatives including a Clinical Information Systems (CIS) Project which merged four patient administration systems and two electronic care programme systems.
Best use of IM&T to promote patient safety – sponsored by First DataBank Europe
Cumbria Partnership NHS Foundation Trust Psychotherapy/ITC Service
Itinerant therapeutic community/out of hours service user-led e-support
Encouraging falls in rates of suicide, hospital admissions and self harm have been seen following an initiative in North Cumbria under the National Programme for the Development of Services for People with Personality Disorders. A key part of the service offered is 'P2P', an internet-based support network which enshrines therapeutic community principles.
United Lincolnshire Hospitals NHS Trust
Development of the Electronic Discharge Document
The Electronic Discharge Document Project (eDD) has introduced new working practices to improve discharge communication. The project has provided a tool to capture discharge information throughout the patient’s stay and send it to GPs electronically. Used in 50 wards for inpatient activity, eDD also provides information to support bed management and delayed transfers of care.
Central Manchester University Hospitals NHS Foundation Trust
Implementation of the Patientrack system
Staff at Manchester Royal Infirmary worked with Patientrack to implement and develop the company’s customisable IM&T product in two acute medical wards over a 14-month period. External analysis of the results found its use associated with a reduction in adverse events such as unexpected cardiac arrests, a 50% reduction in the number of critical care bed days and a 20% reduction in length of stay in acutely ill medical patients.
Best use of wireless healthcare - sponsored by Cisco Systems
University Hospitals of Coventry and Warwick NHS Trust
Delivery of a VitalPAC project
Using VitalPAC software on handheld computers clinical staff now record patient observations electronically, enabling ‘real time’ patient monitoring across the hospital. The system has shown the potential to provide significant clinical and efficiency benefits including the electronic provision of Modified Early Warning Scores (MEWS), which provide an indicator of the patient’s health and physiological condition.
Southampton University Hospital Trust
Wireless Remote Access Programme
Southampton University Hospital Trust’s (SUHT) extension of its secure wireless network to remote non-campus sites has improved patient care and increased the efficiency of staff. Senior medical staff have identified this project as a contributing factor in saving lives at the hospital and at remote centres along the south coast and in the Channel Islands.
York Hospitals NHS Trust
Using wireless phones in an emergency care setting
York Hospitals NHS Foundation Trust exploits its advanced wireless network, wireless phones and electronic patient record to smooth the path for emergency admissions. When the patient arrives on the ward, they are “accepted” by the ward staff, and a further message is sent to the wireless phone, informing the doctor who can acknowledge and accept the admission. This system has dramatically improved the admission process.
Best use of ICT in patient and citizen involvement in healthcare – sponsored by Microsoft
NHS Direct, Digital Public
Health and symptom checkers
A range of new online health services launched by NHS Direct is informed by the views of its patients and a 17,500-strong membership base. The services are delivering choice and a joined-up service to patients, targeting and helping a larger number of people, and delivering benefits to the wider health system.
Excellence in healthcare information management- sponsored by IMS Health
North Bristol NHS Trust
Business intelligence initiative
Engagement, engagement, engagement is the key to success in their business intelligence initiative, according the IM&T team at North Bristol NHS Trust. Advances achieved include: customised desktop dashboards showing up to date information for managers; an information portal that is updated constantly; subscriptions to alerts and automatic e-mailing of reports and a shift from managing the trust based on ‘last month’ to managing it ‘now’.
Salford Royal Foundation NHS Trust & NHS Connecting for Health
Clinical dashboard for elderly care
Salford Royal Foundation NHS Trust’s Care of the Elderly (COTE) dashboard was the first in England to go live in a pilot scheme. The trust worked alongside Connecting for Health and their supplier System C Healthcare to develop the dashboard, as specified by the clinicians, in just two months. The clinical dashboard acts as a tool to provide easy access to local data for clinicians in a visual format.
Audit Commission
Web-based National Benchmarker
The Audit Commission's web-based National Benchmarker was originally developed as an audit tool when Payment by Results (PbR) was introduced in the NHS, its purpose being to audit the clinical coding used in PbR. The National Benchmarker is also increasingly a business tool. It offers a unique gathering of data that increases business intelligence for the NHS locally. Its user-friendly design was summed up by one NHS trust in the North West: ‘It is easy to use. It has everything in one place.’
Healthcare ICT product innovation – sponsored by Quicksilva
Panasonic
Toughbook Mobile Clinical Assistant
Known in the NHS for its Toughbook medical laptops used by ambulance crews, Panasonic has now developed the Toughbook Mobile Clinical Assistant (MCA) for clinicians to aid the NHS modernisation process. Panasonic’s design team worked with a panel of 100 acute and community nurses, who made numerous suggestions for improving the MCA’s durability, ease of use, product weight, and battery life.
BigHand
BigHand for BlackBerry smartphones
BigHand for BlackBerry smartphones is a digital dictation application that enables clinicians to record dictation onto their BlackBerry smartphone and then to have the recording instantly and securely submitted to internal medical secretaries or an external provider for transcription. The new third edition of the product extends the power and flexibility of an enterprise digital dictation workflow product onto the mobile platform.
MCP Systems Consultants & Walsall Hospitals NHS Trust
3M RFID case note tracking system
An American RFID system installed at Walsall Manor Hospital by MCP Systems Consultants has transformed the hospital’s ability to track case notes and prevent losses. The new system uses special swipe pads and RFID tags placed in the back of patient case notes, allowing the notes to be tracked and located more easily across the whole hospital site.
Excellence in healthcare ICT service delivery - sponsored by E-Health Insider Primary Care
McKesson UK
McKesson Shared Services - University Hospitals of Leicester payroll
Faced with a number of serious payroll issues, University Hospitals of Leicester NHS Trust (UHL) chose McKesson Shared Services to complete the last 18 months of a payroll services contract. The supplier exceeded levels of expectation and commitment, working around the clock to complete the project on time, and working closely with the previous services provider and UHL.
Wolverhampton City PCT
Delivering IT services across a PCT
The IT Team at Wolverhampton has consistently met all elements of the detailed service levels in place at the PCT and achieved over 90% in customer satisfaction surveys. The team also goes the extra mile by helping local primary schools to redevelop their websites to include important information on healthy living.
St Helens & Knowsley Teaching Hospitals NHS Trust
From paper to electronic health record management
St Helens and Knowsley Teaching Hospitals informatics team has improved its service to patients and staff by transforming health records management from paper to an electronic system. Using OITUK’s C-Cube electronic document management system, staff now have a single, simple and safe point of access to view and access records.
Best use of telehealth and telecare – sponsored by iSoft
Greater Manchester & Cheshire Cardiac & Stroke Network / Broomwell Healthwatch
Wireless telemedicine in primary care
A successful pilot of telemedicine to support the diagnosis of cardiovascular conditions led to wider adoption of this technology across the Greater Manchester and Cheshire Cardiac and Stroke Network. A system supplied by Broomwell Healthwatch enables patients to have a full 12-lead ECG in the community, avoiding the inconvenience of a hospital visit. Prompt reporting gives local GPs rapid access to ECG expertise and enables them to make better-informed diagnoses.
TeleMedCare; NHS Norfolk, Norfolk County Council; Barchester Health Group
Population-based Telemedcare
TeleMedCare brings together different remote monitoring services - telehealth, telecare and telemedicine – to support people in their own homes and in community settings such as nursing homes, GP surgeries and pharmacies. An early project started over two years ago and the service has since grown to support over 20,000 people.
Innovation in healthcare interoperability – sponsored by InterSystems
Graphnet Health
Excellence in interoperability
An impressive portfolio of work in healthcare bears testimony to Graphnet Health’s long track record of achievement in interoperability. The company’s first work, a web-based EPR deployed in the Robert Jones and Agnes Hunt Orthopaedic and District Hospital NHS Trust in the 1990s still serves the trust today. Other clients include: Informing Healthcare, Wales; Royal Brompton & Harefield NHS Foundation Trust; Salford PCT and Salford Royal NHS Foundation Trust.
NHS Connecting for Health
GP2GP
NHS Connecting for Health’s (CFH) GP2GP initiative brings together competing GP system suppliers to enable electronic health records from different systems to be transferred into and out of each other’s database without compromising quality or patient safety. Now seen as one of the CFH’s flagship projects, GP2GP facilitates 10,000 transfers per week.
EMIS
EMIS Web
EMIS Web is beginning to deliver what clinicians, NHS managers and patients have been waiting for – efficient, seamless healthcare without boundaries. Community teams and extended primary care providers UK-wide are benefiting from interoperable access to GP patient data enabled by EMIS Web.
Healthcare ICT champion of the year – sponsored by E-Health Insider Primary Care
Nominees:
Julie Brown, Practice Manager, Woodland Road Surgery, Northfield, Birmingham
Phil Brown, Software Development Director, FrontDesk
Mike Casey, Director of IT, Mid Essex Hospital Services NHS Trust
Howard Davis, The Audit Commission's Payment by Results Benchmarking Manager
Steve Fairclough,Head of Health Informatics for University Hospitals of Morecambe Bay NHS Trust
Andy Inniss, Control Training Supervisor in the A&E Emergency Control Room based in Exeter